What does your business do?
We sell groceries and other general merchandise items in the retail business setting. We provide high-quality service and high-quality goods to the public.
What was the reason for opening?
John worked for the previous owner and we have been in the area our whole lives, so when the owner decided to retire, we bought the business from him. We thought Delphi was a great town and a safe business. Everyone needs to eat.
What is the biggest challenge?
Staying competitive in today’s market, keeping your customers happy happy, building customer loyalty, and finding reliable help/employees that stay for the duration.
When is the busiest time of year?
The holidays — Thanksgiving, Christmas, Memorial Day, Fourth of July, Easter — and anytime when families get together for a large meal.
What is the most popular thing you sell and service?
Fresh-cut meat and hot cooked deli items are what people know us best for. We also sell a good deal of dairy products and fresh produce,
What is the less popular item?
Cleaning products and beauty care products
What is the thing you like most?
Being a part of a small community and having a good connection with the people who we live with and rely on for business to survive, knowing that we make a difference in people’s lives and to this community.
What is the best thing about owning your own business?
Being able to rely on my own hard work as a measure of success, not having someone to answer to if things don’t go well, and that I don’t need anyone’s approval if I want to make a business decision.
What is the biggest downside?
The stress of knowing it’s all on you if its not going well. In the end, it’s all on you. In the end, it’s all your fault and you will be the one who pays for it. The stress of having all of those employees and customers dependent on you, not wanting to let anyone down.
What is the biggest misconception of your business?
That we have higher prices than chain stores, or that it’s more convenient to go to the big stores. It’s not always like that.
How would you describe your business philosophy?
Be honest! Treating my customers well and with respect, take care of my people and they’ll take care of me; offer the best quality I can at a price that’s fair for them and me.
When it comes time to retire, is there a family member who will be taking over for you?
I hope so! I’ll tell you when it comes to retire. I have two sons. One is set in his career as a police officer and the other runs the business with me but is debating a career change. I would be honored if he would take over, but I want them both to be happy.
How has your business changed?
Technology has made things totally different how the business operates in a more advanced manner. You have to change yourself along the way. We rely on it so much more today than we used to and it costs much more.
What advice would you give someone thinking about starting a business?
Be prepared. Be willing to work hard — very hard! Be devoted to seeing your business succeed. You won’t be successful if you are only in it part of the way. Too many people fail because they have the wrong idea about owning a business and they are not prepared to put in the work.