Business name: Lester’s Laundry

Address: 300 E. Jones, Milford

Phone number: 815-889-5577

Owner: Lester Crow

Opening date: 14 April 1999

Hours: 6 a.m.-8 p.m. seven days a week

What does this business do?

Self-service laundry

What was the reason for starting this business?

I needed a job.

What is the biggest challenge?

Keeping washing machines operational

What is the most popular thing you sell/service you provide?

There’s one 50 pound washer, seven 10 pound washers, and eight 20 pound washers.

There are 10 dryers on site.

What is the thing you most like to do as part of your business?

I’m not tied down to a job.

What is the best thing about owning your own business?

I like to visit with people who come in.

What is the biggest downside?

There’s often not enough business.

What is the biggest misconception about your business?

People think it’s a money maker.

How would you describe your business philosophy?

Don’t argue — If a customer needs help, do it.

When it comes time to retire is there a family member who will be taking over for you?

I don’t think.

How has your business changed over the years?

It started with three businesses in this building; it was also a video store and a tanning salon. Now, it’s just the one — laundry.

What advice would you give someone thinking about starting a business?

Can you survive with an up and down income.